Terms & Conditions
1. General
Welcome to LUVY Malaysia (“LUVY”, “we”, “our”, or “us”). By accessing or purchasing from our website, you agree to comply with and be bound by the following Terms & Conditions.
We reserve the right to update or modify these terms at any time without prior notice.
2. Products
LUVY specializes in colored contact lenses and beauty-related products.
All product images, descriptions, and colors displayed on the website are for illustration purposes only. Actual product appearance may vary slightly depending on lighting, screen settings, or manufacturing batches.
3. Eligibility
By placing an order, you confirm that:
- You are at least 18 years old, or purchasing under parental/guardian supervision.
- The information provided during checkout is accurate and complete.
4. Pricing & Payments
All prices listed are in Malaysian Ringgit (RM).
We reserve the right to:
- Change product prices without prior notice
- Cancel orders caused by pricing or system errors
- Reject suspicious or fraudulent transactions
Accepted payment methods may include:
- FPX Online Banking
- Debit/Credit Card
- E-Wallets
- DuitNow QR
5. Order Processing
Orders are processed after successful payment confirmation.
Estimated delivery times are provided for reference only and may vary due to courier delays, public holidays, or unforeseen circumstances.
LUVY shall not be held liable for delays caused by third-party logistics providers.
6. Contact Lens Disclaimer
Customers are advised to consult an optometrist or eye care professional before using contact lenses.
Please discontinue usage immediately and seek medical attention if discomfort, redness, irritation, or blurred vision occurs.
For hygiene and safety reasons:
- Do not share contact lenses
- Do not wear lenses longer than the recommended duration
- Always clean and store lenses properly
LUVY is not responsible for misuse or improper handling of products.
7. Intellectual Property
All content on this website including logos, branding, product images, graphics, and text are the intellectual property of LUVY and may not be copied, reproduced, or used without permission.
8. Limitation of Liability
LUVY shall not be liable for:
- Any indirect or consequential damages
- Allergic reactions or misuse of products
- Delays caused by courier services
- Temporary website interruptions or technical issues
9. Governing Law
These Terms & Conditions shall be governed by the laws of Malaysia.
10. Contact Information
LUVY ENTERPRISE
Malaysia
Email: hello@luvy.my
Website: LUVY Malaysia