Privacy Policy
1. Introduction
LUVY Malaysia respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order.
2. Information We Collect
We may collect the following information:
- Full name
- Phone number
- Email address
- Shipping & billing address
- Payment information
- Order history
- IP address and browser/device information
3. How We Use Your Information
Your information may be used to:
- Process and fulfill orders
- Provide customer support
- Send order updates and notifications
- Improve website functionality and user experience
- Prevent fraud and unauthorized transactions
- Send promotional or marketing content (optional)
4. Payment Security
Payments are processed through secure third-party payment gateways.
LUVY does not store sensitive payment card information on our servers.
5. Sharing of Information
We do not sell or rent your personal information.
Your information may only be shared with:
- Payment providers
- Courier/logistics partners
- Service providers necessary for operating the business
- Authorities if required by Malaysian law
6. Cookies
Our website may use cookies to improve browsing experience, analyze traffic, and personalize content.
Users may disable cookies through browser settings if preferred.
7. Data Protection
We take reasonable security measures to protect your personal information against unauthorized access, disclosure, or misuse.
However, no internet transmission is completely secure.
8. Your Rights
You may request to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your information where applicable
For such requests, please contact us directly.
9. Changes to This Policy
LUVY reserves the right to update this Privacy Policy at any time. Changes will be published on this page.
10. Contact Information
LUVY ENTERPRISE
Malaysia
Email: hello@luvy.my
Website: LUVY Malaysia